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Help Center
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How do I cancel my order?Within 24 Hours: You may cancel your order within 24 hours of placing it for a full refund. Please contact us immediately at Contact Us page to initiate the cancellation. After 24 Hours: Cancellations may not be available since all products are made to order, they may be in production by this time.
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Returns and Exchanges PolicyAt Make a Statement Co., we take pride in the quality and craftsmanship of our products. Each item is made to order with meticulous attention to detail, ensuring you receive a product that meets our high standards. However, due to the custom nature of our products, we are unable to offer returns or exchanges. Damaged or Misprinted Items: If you receive an item that is damaged or misprinted, we sincerely apologize for the inconvenience. Please contact us within 14 days of receiving your order with photos of the issue. We will gladly replace any defective or damaged items at no additional cost to you. Order Errors: If there is an error with your order, such as receiving the wrong size or design, please contact us immediately. We will work quickly to resolve the issue and ensure you receive the correct item. Non-Returnable Items: Since each product is custom-made, we are unable to accept returns for reasons such as incorrect sizing or change of mind. We strongly encourage you to consult our size chart and product descriptions carefully before making a purchase to ensure the correct fit and style. How to Initiate a Replacement Request: To initiate a replacement request for a damaged, defective, or incorrect item, please use the form on the Contact Us page with your order number, a description of the issue, and photos of the item. We will review your request and respond within 2-3 business days. Contact Us: We are committed to your satisfaction and want to ensure you are happy with your purchase. If you have any questions or concerns about your order, please do not hesitate to reach out to us by Chat or Contact Us Page. We are here to help!
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When will I receive my product?Production Time: All orders typically take 1-2 business days to be produced. As each item is made with care, we ensure it meets our high-quality standards before shipping. Shipping Time: Once production is complete, your order will be shipped out immediately. You will receive a confirmation email with tracking information as soon as your order is on its way. Standard Shipping: Orders shipped via standard shipping typically arrive within 3-7 business days, depending on your location. Expedited Shipping: If you require expedited shipping, please let us know via our Contact Us page within 24 hours of placing your order. We will do our best to accommodate your request and provide you with any additional costs or options available.
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